The easiest way to search for an apartment is to use the search box on the homepage. Select your required city and the number of person. Then click on the 'search' button, and a list of possible apartments will be displayed.
Alternatively, you can go to the destination section and click the listed cities to see all apartments. Once you've selected a city, you'll see a list of all the apartments we offer in that location. Click on a particular apartment to find out about it in more detail.
Yes. Please contact one of our customer service representatives who will arrange this fo
Step 2: Book
When you've chosen an apartment, click on 'Book apartment now' to go through to the secure online Booking Request Form. You will need to fill in your arrival and departure dates, the type of apartment required, the number of apartments and guests, and your name, address and telephone number. There's also a box for any special requests you may have, although we cannot guarantee these will be fulfilled.
When you have finished, click 'continue' to be taken to the next page, where you will enter your credit card details. Your address will appear automatically; if this is not the address of the card holder, tick the 'change card holder details' box and you will be able to enter a different address. To submit your details, click 'book apartment now'.
How do I make a group booking?
If you want to make a booking for a group of people, please contact one of our customer service representatives to discuss your requirements.
If you want to make a booking for a group of people, please contact one of our customer service representat
Can I use another method of payment?
If you wish to make a corporate booking and want to pay by an alternative method such as a bank transfer, this can be arranged, but you will not be able to use the Booking Request Form because it requires credit card details. Instead, please fill in an Enquiry Form stating your preferred method of payment, or call us for more information on 0845 226 9831.
If you wish to make a corporate booking and want to pay by an alternative method such as a bank transfer, this can be arranged, but you will not be able to use the Booking Request Form because it requires credit card details. Instead, please fill in an Enquiry Form stating your preferred method of payment, or call us for more information on +90 212 511 86 00
Step 4: Confirmation
Your booking request has now been sent, but your booking is not confirmed until you receive a confirmation email from us. You should receive this the same day if you book before 16:30 GMT Monday to Friday, otherwise on the next working day.
If your chosen apartment does not have availability on the date(s) you require, we will email you suggesting some alternative apartments that are as close as possible to your preferred apartment in terms of location and price. Only if you accept an alternative will we proceed with your booking.
Step 5: Payment
When your booking is confirmed, your credit card will be charged in accordance with the terms and conditions of the particular apartments you have chosen.